Our primary business focus, since 1977, has been to provide reliable and cost-effective office equipment service and maintenance.
Whether you are a user of a single product or represent an enterprise wide network of hundreds of multivendor products, our Technical Support Service programs have the potential to reduce your service costs up to 35%.
- These cost savings were realized in many significant ways including:
- Lower service charges
- Reduced downtime and increased productivity
- Extended equipment life span
- Reduction in management labor time/costs associated by their involvement in the service cycle
MMI’s automated and proactive proprietary Technical Knowledgebase profiles and monitors each of your products to ensure your unique service levels are met. Response times, pre-schedule preventative maintenance, parts replacement, supply replenishment instructions, repair cost authorization and threshold levels are monitored.
If your equipment should require emergency service, our technical Help Desk provides immediate troubleshooting assistance that has proved to resolve 10% of service issues.
If on-site or portal-to-portal service is required, MMI’s technicians are experienced, well trained to provide fast, efficient service.
As a single-source service provider of cash handling and document imaging products, there are additional cost-saving potentials, including…
- Administrative efficiency associated by dealing with fewer vendors
- Single point-of-contact to resolve any issues
- Lower incident of vendor scheduling conflicts in the network
A single-source service provider also provides you with the freedom to not get locked into a single manufacturer’s product or architecture and endure the higher prices that typically accompany a lack of choice.